1. Self-catering unit

Evarne’s Horse Hotel

2. Unit maximum capacity

9 persons

3. Booking Confirmation and Confirmed Reservation

The Booking confirmation is our official written detailed obligation that your booking had been Reserved for the Travel Dates indicated, Self-Catering Unit, Number of guests, Number of nights, Price per unit per night, Deposit required, the Booking Value and Payment details. You need to accept the “Terms and Conditions” as set out in this document and comply with the payment instructions. Upon receipt of your secure deposit this Confirmed Reservation will then revert into a Secure Booking. This Booking Confirmation will serve as Proof of Stay at Evarne’s Horse Hotel for whomever requires such Confirmation for travel purposes.

4. Prices

The price of accommodation will be in accordance with your Booking Confirmation details and calculated based on per person per night.

5. Total Booking Value

Total Booking value is the price per person per night x number of nights occupied.

6. Minimum stay

Our minimum stay is 2 nights, unless otherwise confirmed by management.

7. Pets

Sorry, we do not allow pets except for horses at this property.

8. Children

We welcome children of all ages.

9. Cancellation and insurance

When making a booking at Evarne’s Horse Hotel your booking will be secured by the deposit that you pay on reservation (booking date).

If, in the event you need to cancel your booking, we will endeavour to re-let the unit, and a cancellation fee is calculated as a percentage of the Secure Deposit amount namely:

• A 100% deposit is required on booking.
• Deposits are not refundable unless reservations are cancelled 14 days prior to date of occupation.
• All cancellations will incur a fee of 10% of the total due.
• In event of premature departure, the full extent of stay as originally booked and confirmed will be charged.

Unfortunately we are unable to judge the reasons for change, cancellation or non-arrival of guests, therefore we kindly remind you that a booking made with Evarne’s Horse Hotel, either verbal or written forms a legally binding contract and as a result we recommend you take out appropriate travel and accommodation insurance.

Rates are subject to change at any time.

10. Non-availability of accommodation

We would only cancel your booking if your accommodation were unavailable for reasons beyond our control. We would then refund all monies paid by you for the accommodation. Our liability will not exceed beyond the amounts paid in respect of Total Booking Value paid whichever the greater. We expect early notice advice.

11. Arrival

Your accommodation will be available to you from 14:00 on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your unit; however, please check with us should you require early arrival arrangements.

12. Late arrival procedure

Please ensure that you check in after 14:00 and contact us no later than 15:00 to let us know if you will be arriving late. Failure to notify us may result in the house being re-let or the full cost of the unit being charged.

13. Departure

Please be ready to leave the accommodation not later than 11:00 on the day of departure, unless otherwise arranged (refer to extension of departure time below). We shall provide you with an invoice, payable on departure.

14. Extension of departure time

With prior approval we shall allow you to extend the vacating time of 11:00 to 18:00, subject to availability.

15. Personal insurance

Clients should arrange their own travel and accident insurance as no liability for injuries to person and/or horse(s) and/or damage to own property is accepted.

16. Visitors

Intraday visitors are not allowed.

17. Regulatory compliance

Evarne’s Horse Hotel does not allow live or loud music on the premises.

We respectfully request guests to respect the neighbourhood and next-door neighbours and not play music that can cause neighbours to lodge complaints about noise, behaviour, or conduct.

The Right of Admission will apply.

18. Damages and Breakages

We put our property in your care for the duration of your stay and we shall deliver it to you clean, sanitised and in full working order on arrival, but request you to protect our assets and report any damages.

We kindly request you to respect our property and the use of equipment and utensils. If you need assistance to operate the appliances, please contact the owners.

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the house or its content. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repairs or making good, if the damages or breakages are significant, and we may make an additional charge of R250 if you did not report/fail to report that. It is market practice to take a damage deposit which will be returned once the house had been assessed for damages. It is our right to charge a damage deposit and hold such deposit until after inspection. If no damages and or breakages had been observed the “damage deposit” will be returned after final inspection.

19. Keys and remote controls

Several devices including the gate, door and TV equipment, function with keys and remote control devices. Please safeguard them against damages. Should, for any reason, a key or remote control device not function properly, please report it immediately to have the problem rectified and do not try to fix it yourself.

20. Liability

We do not accept any liability for any damages, loss or injury to any member of your party or any vehicles, horse or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

21. Privacy policy

Any data collected during this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party. We are fully POPI compliant.

Please refer to our Privacy and Use of Cookies Policy published elsewhere on this website.

22. Complaints

Should you find that appliances or utensils are not working properly or for that matter any other complaints, please report it soonest to management for immediate rectification.

23. Smoking

This is a non-smoking establishment. It is classed as a public place and it is therefore illegal to smoke inside the house. We respectfully ask for your cooperation and consideration in this matter. Smoking is allowed outside on the verandah/lapa or any open area on the premises. This is official Government Policy on Smoking in Public Places.

Please remove cigarette butts from ash trays as they may cause health and/or fire risk and discharge them in a sealed plastic bag in the rubbish bin. Do not flick cigarette butts from the verandah/lapa into the garden but place it into the provided ash tray for proper safe removal/disposal.

24. Methods of payment
25. Credit/debit card
26. Electronic Funds Transfer

A warm welcome awaits you at Evarne’s Horse Hotel and we shall attempt to make your stay a safe, memorable, and unforgettable experience.